Frequently Asked Questions

Here’s where you’ll find answers to the questions we hear most from both current and potential patients.

How much does a program cost?

The cost of the program will vary depending on the specific plan and the level of support you need, so we encourage you to contact us to discuss your options and learn more about what we have to offer.


Do you accept insurance?

Due to the nature of our clinic, most health insurances (including Medicare and Medicaid) do not cover our plans. Our programs are however eligible for coverage by a health savings account (HSA) and flexible spending account (FSA), and payment plans may be available upon request.

Will I be charged if I cancel my appointment same day?

We have a 24-hour cancellation policy. If you are same-day cancelling a counseling appointment you will lose a session; If you are cancelling a same-day medical appointment, you will be charged $20 amount; If you are cancelling a same-day consultation, you will be charged $25 amount.

Can I use a gift card to purchase food online?

Yes, you can enter the information at check-out. 

Can a friend pick up my online food order for me?

Yes, please send your weight loss counselor or the office an email stating permission to pick up for you and provide the first and last name of the person picking up your order so we can hold it for them.  

Can a friend pick up my lipotropic injections for me?

Yes, only if you have signed off on injection training and provide an email stating permission for the person to pick up your injections with their first and last name. If you have not signed off an injection training, you cannot take home injections.


Can a friend pick up my medications for me?

No, it is a controlled substance.

Can I order food online to be picked up at a different location than my home clinic?

Your online food order must be picked up from the location you placed the order from. If there was a mistake while ordering, please call your home clinic.

Can I switch weight loss health coaches?

To switch weight loss health coaches, please call or email the office to speak with the Clinic Manager who will happily place you with the counselor you prefer.

Can I use my credit for another service/food?

We would be more than happy to work something out for you. Please call the office so the Patient Care Coordinator can book you with the Clinic Manager for an appointment to review your options.

My weight loss health coach is not available today, can I book with another coach?

We recommend you contact your weight loss health coach. We encourage our patients to stay consistent with their appointments and coaches, however we understand certain circumstances won’t allow that. You may book with another coach provided your coach knows.

Do I need an appointment to pick up my medications/lipotropic injections?

No appointment needed. Please see your local clinic’s office hours.

Can I return my food if I don’t like it?

Yes, we will accept unopened products for return. If the package is opened, we cannot accept a return.

I ordered the wrong food product; can I exchange it for the product I wanted?

Yes, you may exchange your food product in clinic if the package is unopened.

Can my child sign up for a program?

Your child must be at least 16 years old to do a program that includes appetite suppressants, 12 years old to do a program that includes GLP-1 (per the medical provider’s discretion) and must be accompanied by an adult. You must be 18 years old to receive lipotropic injections.

I’m traveling out of town but want to take advantage of the online food special, how long can you hold my food in clinic for?

We can hold your food order in clinic for one week after the order was placed (7 days).

My needle(s) is (are) damaged, can I bring it to the clinic to replace?

Please call the office or your weight loss counselor for further information. The needles are delicate, please be sure you are lifting the cap straight up and off. Pulling the cap off sideways can damage or bend the needle. Never inject yourself with a bent needle.

I accidentally left my injections out overnight, can I get new ones/do I need to pay for new ones?

Please call or email your clinic to speak with the Clinic Manager.

Can I travel on the plane with my injections?

Yes, you will need a medical travel letter. Please call the office or let the front desk/weight loss counselor know at your next appointment that you need a signed medical travel letter.

Can my friend order your products online even if they aren’t a patient?

Yes, anyone can order our food products and supplements through our online store. They cannot order take home injections if they are not a patient.

Can my partner/roommate who is not a patient come in to learn how to give me a lipotropic injection?

You can bring your partner/roommate to your next appointment. You will need to complete the training and sign off on the waiver, as the patient. Your partner/roommate can sit it on the training so that they can inject you at home.

My friend wants to do the same program as me, can he/she/they join my weight loss health coaching session or does he/she/they need to book an initial consultation?

Your friend will need to book an initial consultation to get started. Be sure they mention your name for referral credit.

Can I switch clinic locations?

Yes. Please inform both current and new clinics that you are a patient who will be changing locations for a smooth transition.

I’m not a patient, can I walk in and purchase lipotropic/B12 injections without an appointment?

Please call your local Options clinic to book an appointment.

Can I get a refund? (lipos/coaching/meds)

We can exchange your credits for another service; please call your local Options clinic to discuss a service credit exchange or stop by the front desk at your next in-person appointment. You can only receive a full refund on a program if you cancel within 24 hours of signing up for your initial program.

Can I upgrade/downgrade my membership?

Please call or email your clinic to speak with the Clinic Manager.

Do I need to be a patient to purchase lipotropic injections?

No, but we do offer personalized plans based on your individual needs and would love to help you reach your weight loss goals. Please click on “Book” to schedule your free consultation.

How do I know what products my clinic has in stock?

You can visit and enter the zip code of your clinic. We always show everything that is currently available at each clinic.

How do I make a weight loss health coach appointment?

You can schedule an appointment through OptiGuide by clicking on “Book”, by visiting, or call your nearest clinic.

How do I reschedule an appointment?

You can reschedule an appointment through OptiGuide by clicking on “Reschedule”, by visiting, or call your nearest clinic.

My telehealth link is not working, what do I do?

Please call your clinic or reply to to your appointment reminder text message.

When will my medications be delivered?

Your medications should be delivered within 2-5 days after the script has been submitted to the pharmacy.

How do I cancel my membership?

We have a 3 month minimum commitment requirement. After that, you’ll need to provide written notice at least 30 days before your next scheduled payment.

Can I get a refund for my membership?

We have a 72 hour refund policy, as stated in our membership agreement.

Can I change to a different membership and how?

If you notify the clinic where you purchased your membership, you can upgrade or downgrade your membership.

What happens to my credits when my membership expires?

The membership credits are “use it or lose it” and any unused credits expire at the end of the membership cycle.

What pharmacies do you work with?

7601 N Sam Houston Pkwy W, Ste 100
Houston, TX 77064
(877) 562-8577

Severna Health
419 4th Street
Annapolis, MD 21403
(410) 384-4926 

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