Frequently Asked Questions

Here’s where you’ll find answers to the questions we hear most from both current and potential patients.

How much does a program cost?

The cost of the program will vary depending on the specific plan and the level of support you need, so we encourage you to contact us to discuss your options and learn more about what we have to offer.


Do you accept insurance?

Due to the nature of our clinic, most health insurances (including Medicare and Medicaid) do not cover our plans. Our programs are however eligible for coverage by a health savings account (HSA)and flexible spending account (FSA), and payment plans may be available upon request.

Will I be charged if I cancel my appointment same day?

We have a 24-hour cancellation policy. If you are same-day cancelling a counseling appointment you will lose a session; If you are cancelling a same-day medical appointment, you will be charged $20 amount; If you are cancelling a same-day consultation, you will be charged $25 amount.

Can I use a gift card to purchase food online?

Yes, you can enter the information at check-out. 

Can a friend pick up my online food order for me?

Yes, please send your weight loss counselor or the office an email stating permission to pick up for you and provide the first and last name of the person picking up your order so we can hold it for them.  

Can a friend pick up my lipotropic/hCG injections for me?

Yes, only if you have signed off on injection training and provide an email stating permission for the person to pick up your injections with their first and last name. If you have not signed off an injection training, you cannot take home injections.


Can a friend pick up my medications for me?

No, it is a controlled substance.

Can I order food online to be picked up at a different location than my home clinic?

Your online food order must be picked up from the location you placed the order from. If there was a mistake while ordering, please call your home clinic.

I’m not happy with my counselor, can I switch counselors?

To switch counselors, please call or email the office to speak with the Clinic Manager who will happily place you with the counselor you prefer.  

I’m not happy with my services, can I use my credit for another service/food?

We would be more than happy to work something out for you. Please call the office so the Patient Care Coordinator can book you with the Clinic Manager for an appointment to review your options.

My counselor is not available today, can I book with another counselor?

We recommend you contact your counselor. We encourage our patients to stay consistent with their appointments and counselors, however we understand certain circumstances won’t allow that. You may book with another counselor provided your counselor knows.

Do I need an appointment to pick up my medications/lipotropic injections/hCG injections?

No appointment needed. Please see your local clinic’s office hours.

Can I return my food if I don’t like it?

Yes, we will accept unopened products for return. If the package is opened, we cannot accept a return.

I ordered the wrong food product; can I exchange it for the product I wanted?

Yes, you may exchange your food product in clinic if the package is unopened.

Can my child sign up for a program?

Your child must be at least 16 years old to do a program and must be accompanied by an adult.

I’m traveling out of town but want to take advantage of the online food special, how long can you hold my food in clinic for?

We can hold your food order in clinic for one week after the order was placed (7 days).

My hCG needle(s) is(are) damaged, can I bring it to the clinic to replace?

Please call the office or your weight loss counselor for further information. The needles are delicate, please be sure you are lifting the cap straight up and off. Pulling the cap off sideways can damage or bend the needle. Never inject yourself with a bent needle.

I accidentally left my hCG injections out overnight, can I get new ones/do I need to pay for new ones?

Please call or email your clinic to speak with the Clinic Manager.

Can I travel on the plane with my injections?

Yes, you will need a medical travel letter. Please call the office or let the front desk/weight loss counselor know at your next appointment that you need a signed medical travel letter.

Can my friend order your products online even if they aren’t a patient?

Yes, anyone can order our food products and supplements through our online store. They cannot order take home injections if they are not a patient.

Can my partner/roommate who is not a patient come in to learn how to give me a lipotropic injection?

You can bring your partner/roommate to your next appointment. You will need to complete the training and sign off on the waiver, as the patient. Your partner/roommate can sit it on the training so that they can inject you at home.

My friend wants to do the same program as me, can he/she/they join my counseling session or does he/she/they need to book an initial consultation?

Your friend will need to book an initial consultation to get started. Be sure they mention your name for referral credit.

I initially signed up for a program at X location but can no longer go there, can I switch clinic locations?

Yes. Please inform both current and new clinics that you are a patient who will be changing locations for a smooth transition.

I’m not a patient, can I walk in and purchase lipotropic/B12 injections without an appointment?

Please call your local Options clinic to book an appointment.

Can I get a refund? (lipos/hCG/counseling/meds)

We can exchange your credits for another service; please call your local Options clinic to discuss a service credit exchange or stop by the front desk at your next in-person appointment. You can only receive a full refund on a program if you cancel within 24 hours of signing up for your initial program.

Start your journey

What better place than here? What better time than now?


We all have to start somewhere. To get you on the right track to achieving your weight loss goals, we offer a free metabolic test and complimentary consultation to assess where you’re at and where you want to be. We’ll review your weight loss goals, medical history, current nutrition, and goal timeline. From there, we can customize a plan tailored to your individual needs, aspirations, and lifestyle. Our doctors will manage your prescriptions and our weight loss counselors will provide guidance on your diet and support you every step along the way. Submit the form above to get your free consultation.

The material on this website is for informational purposes only and is not a substitute for medical advice by a physician or treatment for any medical conditions. You should immediately seek professional medical care if you have any concern about your health. Options Medical Weight Loss™, Options Diet System™, Options HCG System™, “OPTIONS for every BODY™” are registered trademarks of Options Medical Weight Loss.